Frequently Asked Questions
How do I place an order?
To place an order please go to request a quote and provide as much detail as possible. I will follow up via email within 48 hours with either a quote or additional questions. If the request changes as we discuss the quote could change as well. I prefer 2 weeks notice at a minimum, however any less than 7 days will have a rush fee of $15/dz added.
How do I pay?
Deposit to made via Venmo or CashApp. Balance may be made at pickup via same method or cash. No checks are accepted.
Do you offer Nut Free or Gluten Free?
Yes! I currently have a Nut Free and Gluten Sensitive option, however please note that the kitchen is not nut or gluten free and cross contamination is possible.
What does ‘PreSale’ mean?
When I offer a ‘Pre-Sale’ for holiday sets I do so at a reduced cost. Limited to no customization available . All pre-sale orders must be paid in full at time of ordering and no refunds will be allowed.
Can I cancel my order?
You may cancel your order, however you will forfeit your 50% non refundable deposit. Please note that I start planning for and buying potential needs (Ie specific colors, luster dust, specific cutters ect) for your order within 14 days of the order so please try to not cancel inside of 14 days.
Do you ship?
Sorry, unfortunately I do not offer shipping at this time.
Do you deliver?
Yes I do deliver within a 30 min drive of New Berlin for a fee of $15
Can I freeze the cookies?
Yes! I suggest you place them carefully in a freezer safe bag or container. Make sure nothing is placed on top of them in the freezer. When you remove them, place them on the counter and ensure they defrost completely (usually 4-6 hrs weather dependant) before you expose them to air outside for their bag.
How long will they stay fresh once I receive them?
Cookies will be freshest within a week, however I have customers who have stated they easily last 2-3 weeks before starting to go stale or hard.
What is your pricing?
Pricing works as follows:
All cookies come individually wrapped and sealed in a clear bag. If you want each cookie in Cookies with a ribbon added to each cookie add $10/dz
Gluten Free Add $5/Dz
Basic - $35
Simple designs, one flavor for entire order and 2 colors plus white; a few flowers/greenery
Most birthdays, anniversaries, thank you, just because, holiday gathering cookies fall into this category
Detailed - $40
Detailed designs to include lots of flowers, greenery, gold/silver painting up to 4 colors plus white, mix of flavors
Most baby and wedding showers, detailed birthday/anniversary requests, more detailed holiday cookies
Complex - $45
Includes very specific design requests, kids characters up to 6 colors plus white
Weddings, characters, request for logo re-creations, large orders (10dz+), cookie Bouquets on sticks